Shalini Goel is an Assistant Professor, Jindal School of Banking & Finance of O.P.Jindal Global University. Prior to joining JGU, she was with Genpact for more than a decade having worked for various US-based credit card and auto-loan clients. She is an industry expert in the domain of banking and finance and has extensive experience with data intensive analytics projects including onsite consulting, solution assessment, solution road-map design and project management. She is seasoned in various industry analytics tool such as SAS, FICO Model Builder and Tableau. Her experience also include working in academic research institutes in India.
She holds a Master's degree in Economics from Panjab University. Her current research interests includes exploring the factors that determine the dynamics in consumer credit domain and customer service experience in the Indian market.